Medical Information Expert (Degree in Pharmacy required)
THE EXPERIENCE MATTERS
C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, we are constantly attracting talented people and help them develop their potential.
To ensure the expansion of our Operations Center in Sofia, we are now looking to recruit a Medical Information Expert fluent in English.
The Medical Information Expert will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in English language in a prompt, courteous, clear and concise manner.
•Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over different channels of communication.
•Resolves customer questions and concerns.
•Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
•Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
•Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
•Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements.
•Degree in Pharmacy is a must
•Medical experience will be considered a plus
•Excellent command of English (written and spoken – C1)
•Proficiency with Microsoft Office and ability to navigate through multiple systems and job aids while responding to the customer’s inquiry;
• Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids;
•Ability to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person;
•Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situation;
•Ability to manage difficult, irate or emotional customers while maintaining composure
•Multitasking, excellent time and process management skills, strong data integrity and attention to detail.
What we offer:
•Professional on-boarding and on-going trainings
•Opportunity to build a career within a leading US Company
•Competitive salary and performance bonuses
•Social benefits package
Are you willing to build up your career with us? - We’ll be happy to receive your cover letter and resume in English!