Medical Information Specialist with English
To ensure the expansion of our Operations Center in Varna, we are now looking to recruit a Medical Information Specialist.
The Medical Information Specialist has a Bachelor’s degree in Biological sciences, Medical Sciences, Chemistry, Psychology.
•Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over different channels of communication.
•Resolves customer questions and concerns.
•Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
•Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
•Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
•Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements.
•Bachelor’s degree in Biological sciences (Biology, Biochemistry, Biotechnology etc.), Physiotherapy, Veterinary Medicine, Chemistry, Psychology
• Fluency in English
•Excellent interpersonal and communications skills
•Willingness to learn and obtain new skills and competencies
•Availability to work on shifts (including night and weekend shifts)
•Knowledge of MS Office, Windows and Internet applications
What we offer:
•Professional on-boarding and on-going trainings
•Opportunity to build a career within a leading US Company
•Competitive salary and performance bonuses
•Social benefits package
Are you willing to build up your career with us? - We’ll be happy to receive your cover letter and resume in English!